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View and follow deviations in the customer portal

Find project deviations, check their status, and open the related job and form.

Complete the task

  1. Open Projects and select the project.

  2. Find Deviations. Read the title, description, date, and related job for each deviation.

  3. Use Open to see unresolved deviations, or All deviations to include closed deviations. Select Show all if more results are available.

  4. Read the status: Reported, In progress, or Closed.

  5. Select Go to deviation when available. The related job form opens at the deviation, where you can read its details and view any shared images.

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Troubleshooting

No open deviations? Switch to All deviations to check closed items. If the whole section is missing, ask your provider whether it is enabled. If a status is unknown or a form cannot be opened, ask the provider to check it; do not assume the issue has been resolved.

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