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Report a deviation in a customer form

Describe an issue, attach photos, and submit the customer form with its deviations.

Complete the task

  1. Open Jobs, select the job, and open the customer form you need to complete.

  2. Find the affected question or checklist item and select its deviation control. Check that the dialog refers to the correct item.

  3. Enter a short title in What is wrong?. In Description, describe what happened, where it happened, and what needs attention.

  4. Use Image to add relevant photos. Select Register deviation and check that the deviation appears beside the form item.

  5. Complete the remaining required form fields. If an inspection result requires a deviation description, add it to the linked item.

  6. Review the form and select Submit form. Check that the form shows it has been submitted.

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Troubleshooting

If the deviation saved but an image upload failed, refresh and check what was saved before retrying the image. If editing controls are missing, the form or deviation may be read-only. The project’s deviation overview also depends on the provider’s visibility settings.

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