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Contact your service provider from the portal

Open a conversation, send a message, and share a relevant attachment.

Complete the task

  1. Select the Messages icon at the top or open the floating message widget.

  2. Choose an existing conversation. If you need a new conversation, use New conversation when available.

  3. Write your message. Include the job, quote, or invoice reference if it is relevant.

  4. Use Attachment to select a relevant file when that option is available. Check the attachment before sending.

  5. Select Send and check that your message appears in the conversation. Open the conversation again to read replies.

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Troubleshooting

If the message icon is missing, open Company information in the user menu for the provider’s contact information. If a message fails to send, check the conversation before retrying.

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