A missing page or unavailable control normally reflects the user's role, Back Office permissions, Crew permissions, or an unavailable company feature.
Identify what is missing
Confirm the exact page, button, or action and whether another user in the same company can see it.
Check whether Core redirected you to another page or only hid a control.
Billing expiry is separate from permissions; if Core redirects to Billing, resolve billing access first.
Ask an administrator to review access
Open Settings > Employees and select the employee.
Confirm the employee role.
For a Crew user, review Access control for Orders, Calendar, Time tracking, and dependent permissions.
For a Back Office user, review Back Office access for the affected area. Options such as Only own quotes, Only own leads, and Only own jobs can limit visible records without hiding the page.
Confirm that the relevant app or company feature is enabled.
Access changes affect what the employee can view or change. Grant only the permissions needed for the role.