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Restore access when billing blocks Core

Check billing alert, payment method, and payment history to identify and resolve the problem safely.

When the company subscription is expired, Core redirects protected pages to Settings > Billing while leaving billing and sign-in available.

Check the billing page

  1. Open Settings > Billing.

  2. Review the payment method and payment history.

  3. If the page shows an expired or failed payment, ask a company administrator to update the card or complete the required payment action.

  4. Do not repeatedly retry a charge while its status is still being processed.

Return to Core

  1. After billing is resolved, reopen the page you originally tried to use.

  2. Refresh once if the billing page still appears.

  3. If access remains blocked, contact Between support with the company name, visible billing status, and time of the last payment attempt. Do not send full card details.

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